Shipping & Delivery Policy
Kgorge.com ships to United States.
*If you want to ship to other countries, please contact us via email and we will send the best offer for you. Trusted international carriers to ensure your package arrives to your destination fast and securely.
The total time it will take to receive your order = processing time + shipping time
Shipping time
| Processing Time |
Shipping Time (US) |
Total |
| 7 days* |
Standard/Free Shipping: 5-7 days |
12-14 days |
|
Express: 3-5 days |
10-12 days |
*Processing might take longer for shade sails and custom-size products. If necessary, please contact customer service for confirmation before placing your order.
Free US Shipping on orders over USD $80.00
Standard US Shipping $9.9; Express US Shipping USD $18.99.
The above policy (including shipping timescales and free shipping) is for US only.
You can choose your preferred shipping method on the Order Information page during the checkout process.
Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.
Order Placement
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Tracking Your Order
For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Duties & VAT
Duties and VAT, if applicable, are the responsibility of the recipient. The specific fees are determined by the tax regulations of your country’s customs authority.
Package lost or damage due to shipping.
*Please note that while we are not responsible for losses caused by the shipping carrier, in the extremely rare event that your package is lost during transportation or arrives with damaged packaging that affects the product, we will assist you in contacting the relevant shipping company to seek a resolution or file a claim.
If your order is delayed， please email our customer service at service@kgorge.com, we will check the tracking information of the order for you, and make corresponding compensation to make up for your loss.
Contact Us
If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.
