Description
Enhance the ambiance of your patio without ducking! Easy-to-install waterproof and rust-proof stainless-steel support pole for outdoor sun shade sails, tents, tarps and canopies.
Available height: 8 ft / 96 inches; 12 ft / 144 inches
Features
1. sturdy and durable
304 Stainless Steel material to provide extra support to your shade sails, tents, tarps and canopies.
2. Easy & intuitive mounting system
Comes with reinforced bottom to secure to deck and ground
3. Extra strength
Includes twist together pole attachment and premium mounting system
What's included
1.Base plate x 1
2.Drilling bolts and nuts x 5
3. Pole segments x 3
4.Triangular clamp system x 1
• Tightening bolt and nut x 1
• Triangular rings x 4
Shade Sail Support Rod Installation Manual
Step 1：
Please refer to the section with the corresponding pole size:
Identify all the included components of the supporting rod:
• One base plate (including four expansion nails)
• One adjustable clamp (including four triangular rings, tightening bolt & nut and wrench)
• Three 32 inches pole segments. Two identical and one capped at one end
96 Inches Versio
Identify all the included components of the supporting rod:
• One base plate (including four expansion nails)
• One adjustable clamp (including four triangular rings, tightening bolt & nut and wrench)
• Three 48 inches pole segments. Two identical and one capped at one end
144 Inches Versio
Step 2
The base must be drilled in to be secured. Mark four drilling points of the base and drill the holes using 12 mm drill bit, suitable for any surfaces that can secure the nails including wooden foundations cement, and metal. Soft soil is not suitable.
• Insert the expansion brackets and screw on nails into the surface you drilled into.
• Screw on one of the connecting pole segments onto the base.
Step 3
To attach the adjustable clamp onto the desired height. Put in the four triangular ring that goes into the clamp. Tighten the bolt and nut with the wrench.
Step 4
Then screw to connect the other identical pole segments together before placing the top pole segment on lastly (with a capped top).
Modification & Cancellation
Can I cancel my order?
Orders can only be canceled within 24 hours of placement. Cancellations made after 24 hours will incur a 10%–30% order fee, depending on the costs already incurred.
Can I make changes to order details after placement?
We take pride in our quick response and delivery for order requests. Please carefully measure and place your order. Take advantage of our available resources if necessary, including pre-sale consulations, sample swatches. Placing an order signifies your confirmation of the order details.
If you need to modify product details, please do so within 24 hours of placing the order. Changes requested beyond this timeframe may result in irreversible costs that you'll be responsible for. Modification requests after 2 days of placement will not be accepted.
We do not offer alterations once the products have been shipped.
Return & Refund Policy
Please inspect your order promptly upon receipt. If you find any items to be defective or incorrect, contact us at service@kgorge.com within 7 days of delivery.
To assist with your request, please include your order number and photos/videos of the defective or incorrect item. If a quality issue is confirmed, we will work with you to find a resolution or compensation plan.
Please Note:
*Size difference within +/-2 inches is treated as industry acceptable.
*Product damaged after receipt will not be accepted.
*Items returned without an approved return request will not be accepted.
Can I make a return?
Before purchasing customized and made-to-order products, we strongly recommend you consult with our customer service via live chat or email at service@kgorge.com to get the correct product and measurements, or purchase samples to have a better idea of what the material feels like.
Returns are not accepted unless there is a quality issue or manufacturing defect. Please review your order carefully before finalizing the purchase.
Examples of non-returnable items
- Change of mind / No longer wants it - please refer to our "Modification & Cancellation" policies above for guidelines.
- Misunderstood the image of the product.
- Not the color or texture wanted
- Wrong size or size differences¹ due to incorrect measurements provided by the customer, or items that do not fit properly but were made accurately.
- Ordered the wrong item (fabric, header, color, liner, etc.)/ Ordered wrong number of items by mistake and didn't cancel or modify within 24 hours as required.
- Slight color variation between sample booklet and the finished product due to fabric dye lot.
- Products are too heavy—please check the product specifications or consult a customer service representative to ensure they meet your usage requirements.
- Order comes later than expected.
- Clearance / Final sale products.
Warranty
We offer a one-year limited warranty covering manufacturing defects and quality issues. If you encounter such defects during normal use, please contact us with your order details and product photos for assistance.
This warranty does not cover damage caused by scuffs from shipping, improper use, accidents, minor scratches, or gradual wear and damage resulting from prolonged exposure to the elements.
Examples of improper use
- Using a curtain rod that is not strong enough to support the weight of the curtains, resulting in bending or deformation.
- Installing a shade sail with more than one anchor point on a support pole, causing the pole to bend (we recommend that no more than one anchor point be placed on a structure other than the original building).
Repeat Purchase Discount
As a valued customer, you’ll enjoy exclusive savings on repeat purchases, whether expanding your project or reordering your favorite products. Contact us for details on the offers.
Contact Us
For any requests, questions or concerns, our dedicated customer service team can be reached at:
Email: service@kgorge.com
Tel: +1 469-277-6821 (9:00 AM - 6:00 PM CST)
