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Before you order your cover, you will need to carefully measure the hot tub it is meant to cover. Please note: this cover is not designed to cover the full height of your hot tub. Be sure to measure the width and depth points where the hot tub will be covered.
One-Year Warranty
We provide a limited warranty for physical goods purchased from www.kgorge.com. The warranty period is 365 days from the postmarked date of receiving the products.
Remorse Returns
We have a 7-day "remorse returns" policy, where customers of our online store kgorge.com can return standard size items (customized & made-to-order products not applicable) to us in its original condition for a refund, within 7 days of delivery (postmarked date). Only items purchased directly from kgorge.com will be accepted.
Examples of Remorse Returns:
‒ customer ordered wrong product, wrong color, wrong size
‒ customer do not like the products after receiving them
‒ product won't fit due to wrong measurements
‒ customer misunderstood the product (require the product to provide features that are not available)
‒ change of mind; purchased from somewhere else
Please Note:
*Items returned without an approved return request will not be accepted.
*Product damaged after receipt will not be accepted.
*Regarding products labeled [KGORGE Plus], we do not currently accept subjective return requests, except in cases of quality issues or incorrect items being shipped (such as disliking the product color, style, or finding an inappropriate size). We advise customers to carefully read the product page details or consult our customer service before deciding to place an order.
Before purchasing customized and made-to-order products, we strongly recommend you consult with our customer service via live chat or email at service@kgorge.com to get the correct product and measurements, or purchase samples to have a better idea of what the material feels like.
For more detailed refund policy, please click Return & Refund Policy
