*This policy applies to most products on www.kgorge.com, EXCLUDING custom products and cases where the product page has specific instructions. Please read the "Return & Refund Policy" section on the product page carefully before placing an order.
Order Cancellation & Modification
If you wish to modify or cancel your order, please contact us by email within 24 hours from placing your order. please keep in mind that we can not modify or cancel an order which is over 24 hours.
One-Year Warranty
We provide a limited warranty for physical goods purchased from www.kgorge.com. The warranty period is 365 days from the postmarked date of receiving the products.
During the warranty period, KGorge will replace, at no charge, products or parts of a product that proves defective under normal use and maintenance. This warranty does NOT cover any problem that is caused by conditions, malfunction or damage not resulting from defects in material or workmanship.
To obtain warranty service, you must first contact us at service@kgorge.com to determine the problem and the most appropriate solution for you.
Return & Refund
We DO NOT accept returns after 24 hours of placing the order unless the product is defective or incorrect due to our mistakes. Any returns with PERSONAL or SUBJECTIVE reasons are strictly NOT accepted.
Before purchasing customized and made-to-order products, we strongly recommend you consult with our customer service via live chat or email at service@kgorge.com to get the correct product and measurements, or purchase samples to have a better idea of what the material feels like.
Defective or Incorrect Products
To initiate a return request for products that are defective or incorrect, please make sure you email us at service@kgorge.com within 7 DAYS of receiving the product (postmarked date) with your reasons for returning. We’ll reply within 24 hours of receiving your return request and provide the most appropriate solution for you.
Please Note:
*Size difference within +/-2 inches is treated as industry acceptable.
*Product damaged after receipt will not be accepted.
*Items returned without an approved return request will not be accepted.
*Items returned without an approved return request will not be accepted.
*Product damaged after receipt will not be accepted.
Return Shipping and Postage
‒ Please make sure the return items that are unworn, unwashed, and undamaged with the original packaging.
‒ Please include the invoice and RMA that shows the order number and name of recipient.
‒ If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refund
For approved returned items, your refund will be processed and applied to your original method of payment, which normally takes 3-4 business days. Therefore, it will normally take around 8-11 working days in total (after your returned items are received) for the refund to be issued.
Contact Us
For any requests, questions or concerns, our dedicated customer service team can be reached at:
Email: service@kgorge.com
Tel: +1 469-277-6821 (9:00 AM - 6:00 PM CST)
1. Make sure you are measuring from mounting point to mounting point, and not just measuring the area on the ground. It might help to determine and note down the height of each of your mounting points from the ground up, especially if you wish to anchor the shade sail onto walls.
2. Size Reduction
The actual size of the shade sail will be smaller than the measured distance between anchor points to ensure stable attachment, proper tension, and minimal sagging.
Rectangular Shade Sail: The longer diagonal will be reduced by 8%-10%, with all sides proportionally adjusted to maintain the overall shape.
Triangular Shade Sail: The longest side will be reduced by 8%-10%, with all sides proportionally adjusted to maintain the overall shape.
1. Begin by finding an anchor point for the sail. If you are using posts or walls, make sure they are securely grounded and will be able to handle the tension of the sun shade sail. If you are using trees or other natural anchors, ensure they are strong enough to carry the weight of the sail.
2. Once you’ve identified the anchor points, begin attaching the sails to the anchors. You might need the hardware kit below to attach them. Depending on the type of sail you have, you will either need to use screws to attach the sail to the anchor point or use ratchet straps for a more secure fit. Make sure to double-check the tension of the sail to ensure it is secured properly.
3. Finally, you need to tidy up and make sure all the hardware connections are made properly. Once everything is held in place, you can enjoy your outdoor space in the shade during hot summer days.
Are you looking for a perfect solution to shade your outdoor areas?
Look no further than our collection of sunshade sails.
Crafted from superior-quality solution dyed outdoor fabric with a water resistant coating, our sunshade sails are built to last and provide long-lasting protection throughout the year.
However, water pooling can cause the fabric to deform and sag. We strongly recommend not leaving the shade sail exposed to rain for extended periods. During rainfall, at least one corner should be detached to prevent water from accumulating in the middle of the shade sail.
Our sunshade sails are fade resistant, meaning that their vibrant colors will stay looking fresh for longer. Not only that, but they also provide superior protection from the sun’s UV rays, making them the ideal choice for areas with intense sunlight.
With an abrasion resistant design, our sunshade sails are sure to weather even the toughest conditions and stand the test of time.
Plus, they’re also mold and mildew resistant, so they’ll stay hygienic throughout the year too!
We have carefully selected the finest options for your outdoor living area, saving you time and effort. Each fabric serves a unique purpose – to provide unmatched safeguarding for what matters most to you.
FABRIC/MATERIAL
Fadenomore™
Fade-resistantDurableYarn-dyed performance polyester tested to resist fading and remain colorfast after 1,200 testing hours
Order Sample SwatchesOutdoor Standard
All Essential NeedsOne fabric to meet all basic needs: sunproof, rainproof, uv-resistant & mildew resistant
Order Sample SwatchesOutdoor Canvas
WaterproofSolution dyed canvas texture polyester fabric with a water-resistant coating
Order Sample SwatchesPRODUCT CATEGORY
PRICE
WEIGHT
235 GSM
220 GSM
205-295 GSM
WATERPROOF
FADE & UV RESISTANCE
WIND RESISTANCE
DURABILITY